Core responsibilities
Product Management
Act as a trusted expert on customer experience and CX strategy, helping clients define problems, set direction, and make confident strategic decisions. You will lead a design-led approach, working closely with design teams and client stakeholders to guide work from early problem definition through to delivery.
Programme management
Plan, lead, and manage complex digital programmes from early shaping through to delivery, ensuring clarity, pace and quality throughout. You will anticipate and manage risks, dependencies, and governance, supporting timely and confident decision making across teams.
Client relationship management
Build and own strong senior client relationships, acting as a trusted partner across programmes. You will lead communication, planning and decision forums, representing Pattrn with credibility, care and sound judgement in complex stakeholder environments.
Design and UX judgement
Work closely with design teams to support strong UX thinking and high quality design outcomes. You will apply judgement to design decisions and trade-offs, ensuring the strategic customer and business intent is clearly articulated and carried through delivery.
Commercial and financial management
Own scoping, estimation and proposals through to sign off, alongside programme budgets, forecasting, and financial reporting. You will ensure work is delivered in a commercially sustainable and transparent way.
Leadership
Provide clear leadership across programmes, setting expectations for quality, behaviour, and delivery. You will support and mentor others within the Product and Programme Management team and contribute to evolving standards and ways of working across the practice.
About you
Consultancy background
- You have experience working in world-class agency or consultancy environments, partnering with large organisations on complex digital work.
Clear communicator
- You communicate clearly and confidently and are comfortable leading teams and engaging senior stakeholders.
Strategic and hands-on
- You balance strategic input with hands-on delivery, bringing rigour, ownership and high standards for quality.
High standards
- You raise the bar with thoughtful and insightful critique and practical guidance, helping teams land better decisions and stronger work.
Technically curious
You are curious about emerging tools, including how AI is shaping digital products and services.
A Pattrn person
You are a Pattrn person. Studious in your approach, but warm, collaborative and invested in shared culture and team spirit.
About Pattrn
Pattrn is an independent customer experience and digital product design studio. We partner with ambitious teams, from fast growing businesses to complex multinational enterprises, building long term relationships and working closely over time.
We work side by side with clients from early problem definition and strategy through to design, delivery, and ongoing improvement. Our focus is on delivering real customer and business value through considered, systematic change.
Quality and craft sit at the centre of how we work. We set high standards for thinking, design, and delivery, and we care deeply about clarity, rigour, and ownership.
Pattrn is thoughtful and studious, but also warm, supportive, and collaborative. We value shared standards, team spirit, and long term growth, and we want people to build a rewarding career journey with us over time.
About the Product and Programme Management team
The PPM team plays a central role in how Pattrn delivers work. Everyone in the team operates across three core areas: product management and strategy, programme management and client relationship management.
We work closely with design teams, engineers and client stakeholders, combining strategic thinking with hands-on delivery. The team acts as a trusted partner to clients, offering sound guidance on CX strategy, design best practice, and UX, while ensuring work is well run and delivered with care.
The team is curious and committed to improving how we work, staying close to emerging tools and evolving best practice. People in the team are pragmatic, collaborative, and invested in shared standards, team spirit and long-term client relationships.
Benefits
- Company bonus scheme
- Total of 5% pension contribution because we believe in helping you save for the future
- Earn another two days holiday after three years at Pattrn. Another two after five years
- Summer Friday afternoons off
- Studio closure with additional holiday days from Pattrn at Christmas
- Option to take up to five unpaid days per year
- Work from anywhere for up to two weeks a year
- Yearly learning budget
- Access to the new business intro fee scheme
- Access to the recruitment fee scheme
- Health Care Cash Plan for cash back on dental, opticians, physio etc
- Time off for company socials
- Cycle to work scheme
- Bright Exchange discounts
- Employee Assistance Programme
How to apply
If you’re excited by the opportunity to shape outstanding digital experiences together, we’d love to hear from you.
Apply now